Shipping Policy

Last updated: July 12, 2026

Delivery = Proof approval + Production + Shipping

Every Tero Fashion item is made to order — nothing sits in a warehouse.

Step 1 — Digital proof (personalized items only)

If your order includes a photo, name or custom text, we email you a digital proof within 1–2 business days showing exactly how it will print.

You have 72 business hours to approve it or request changes. Changes are free. Production only starts after you approve. We send two reminders before the deadline.

If we don't hear back within 72 business hours, we treat the proof as approved and begin production — so please check your email, including spam.

Step 2 — Production

Product Production time
Pajama sets, standard apparel 2–5 business days
Personalized items 3–6 business days after proof approval

Business days exclude Saturdays, Sundays and Vietnamese public holidays. Our facility closes for approximately one week during Tet (Vietnamese Lunar New Year) — we announce the exact dates in advance.

Step 3 — Shipping

Destination Shipping time Rate
United States 5–8 business days $5.99 — FREE on orders $59+
Europe (EU, UK, Switzerland, Norway, Iceland) 8–15 business days $9.99 — FREE on orders $79+
Canada, Australia, New Zealand, Japan, Singapore, South Korea, Hong Kong, Malaysia, UAE, Israel 10–20 business days $12.99

Total estimated delivery

  • United States: 7–13 business days (standard) · 9–16 (personalized)
  • Europe: 10–21 business days (standard) · 12–24 (personalized)
  • Rest of world: 12–26 business days (standard) · 14–29 (personalized)

Add up to 7 extra days during peak season (November–December). Alaska, Hawaii and U.S. territories may take 7–12 additional business days.

Import duties and taxes

United States: as of August 2025 the U.S. de minimis exemption no longer applies. All parcels entering the United States are subject to formal customs clearance, and any applicable duties or brokerage fees are the responsibility of the recipient unless collected at checkout.

Europe: where we are required to collect VAT at checkout, it will be shown before you pay.

Changing or cancelling your order

  • Non-personalized items: cancel or change free within 12 hours of ordering.
  • Personalized items: cancel or change free any time before you approve your proof. Once approved, production begins immediately and the order is final.

Email info@terofashion.com with your order number.

Tracking

You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to start updating. If it hasn't moved after 10 business days, contact us and we'll investigate.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, contact us within 12 hours and we'll correct it. Once an order has shipped to an address you provided, we cannot recover it and a replacement will be at your cost.

Questions?

Tero Fashion Customer Support
Email: info@terofashion.com
We reply within 24 hours, 7 days a week.

By placing an order you agree to our Refund & Return Policy, Privacy Policy and Terms of Service.