Refund & Return Policy

Last updated: 08.03.2026

At Tero Fashion, we are committed to delivering premium-quality products and ensuring every customer enjoys a comfortable and satisfying shopping experience.

If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

     
  • The item must be unused and unworn
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  • The item must be in its original packaging
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  • All tags must remain attached
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  • The item must not show any signs of washing or damage

For hygiene reasons, worn or washed items cannot be returned.

To initiate a return, please contact us at:

support@terofashion.com

Include:

     
  • Order number
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  • Reason for return
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  • Photos (if applicable)

Our team will provide instructions for the return process.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

     
  • Refunds will be issued to the original payment method
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  • Processing time may take 5–10 business days depending on your bank or payment provider

Shipping costs are non-refundable unless the item is defective or incorrect.

3. Exchanges

We only replace items if they are:

     
  • Defective
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  • Damaged
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  • Incorrect

If you need an exchange, contact us at  support@terofashion.com